Last week was the final week of the summer holidays. All was well and we were prepared for the start of the new school year, as unconventional as that looks for us this time around. And then this happened:
Monday: unexpected day out with Girl and Youngest. Lovely, until an upset causes Youngest to lose the plot and fatigue triggers Girl’s difficulties. We leave the gathering more sadly than we had hoped, but try and resurrect the day. We continue by train (despite everyone’s exhaustion) to Guildford for some essential Girl shopping. Lunch first though, for I am starving.
Oh my, the sensory overload of the food hall. The need to queue endlessly at McDonald’s because that is all Youngest can eat. The need to queue again for healthier food for the Girl and I for similar reasons. Both of them are visibly finding the environment exquisitely painful, but I know we all need to eat. We nearly abandon all hope and leave, but the thought of the train journey at this point keeps me going.
Shopping is achieved, including some Lego for a much needed family afternoon.
Train home… by the time we are home, everyone is on their knees and heading for Catatonia.
Actually, Monday was really successful 🙂
Tuesday Part 1: Two hours spent helping another mother with her son’s needs and the EHCP process. Phone calls are made, nobody answers so I leave messages. Emails sent in the hopes of replies. As heartbreaking a story as it is, I am more heartbroken that it does not shock me. This story should be so unusual as to make headlines news locally
“Mother and Son with Special Needs Failed by Local Authority!”.
If it were, the local press would have that headline or a variant every single day. How are we allowing this to be the case? How are we allowing families to be left so utterly alone to manage a process that essentially requires a degree level education and UN level diplomacy to get through successfully? How have we arrived at a time when a family in such desperate need is afraid to talk to the authorities for fear of being threatened or intimidated.
I leave, hoping that I have clarified things a little, hoping that I may have made a tiny positive difference. But I also leave angry, and exhausted and drained and so, so sad.
Tuesday Part 2: Phone call from Youngest’s taxi driver to tell me that our local authority has just cancelled his contract… one week before the start of term. Ordinarily, the transport team quote a minimum of ten working days to put in place a new driver. Ordinarily, the new provider must call me and arrange a “meet and greet” so that my vulnerable child will not feel too anxious, and more importantly the driver will be made aware of that child’ needs. Needless to say, I experience an adrenaline surge at the thought of such uncertainty which could all too easily turn a great school year into a catastrophe. I am serious: the success of a SEND educational placement is very precarious and such small things as these can send the dominoes flying.
Several phone calls and emails later, the local authority has been made aware that this is unacceptable and that I expect the situation to be resolved.
I am “managed” and promised a phone call on Friday once the tender process is finished and we know the new provider. “It may be the same one, anyway, Mrs. S”. Fuming, I end the call and get a little more information by calling said, lovely, provider. However, the tender process will run its course and there is nothing to be done until Thursday morning. I do email school letting them know of the problem.
Let’s remember here that the local authority so far has made no proactive move to inform me of any of this, in spite of their policy, live on the internet, to consult parents ahead of any change.
Phone down, computer away, I try to refocus my energies and seek the calm I felt yesterday… then the postman arrives.
Tuesday part 3: A letter from the same local authority, but this time social services. Threatening and intimidating. Telling me that I have made cash withdrawals without providing receipts, and far too many of them.
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Adrenaline surge number two. I check my online account (this is an account that allows me to pay for the carer that social services have assessed Youngest as needed). I have made no cash withdrawals (I knew that, they never got around to sending me the card, and I only do transfers anyway). Every payment request has been approved by them. Every payment request but one is accompanied by an uploaded copy of a receipt or invoice.
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But… threatening and intimidating letter and I just can’t call that number. So I call the social worker. Who only works Wednesday, Thursday and Friday.
Swallow the anxiety, slow the heart, there is nothing to be done. Anxiety and heart refuse to listen… they are not governed by the prefrontal cortex and basically tell it to go pluck a duck (or something to that effect).
Tuesday part 4: In preparation for a meeting tomorrow, I check Girl’s Education Budget Account as I will have invoices to pay shortly.
£0
No surprise, but more phone calls to make tomorrow. However, a few emails this evening to check if this is unique or whether families in similar circumstances are in the same boat. It seems that in our corner of our county, none of us have been paid yet.
Wednesday part 1: Phone call (s) to try and ensure that Girl’s Education money will be paid in, and exactly what the authority wants from me in terms of accounts etc… I spoke to a lovely new case officer who has the dubious pleasure of now having to deal with me for two of the Offspring. We focused on one thing today, with the promise of raising the others later in the week.
(I chose not to follow up, because frankly, there is only so much I can handle in one week.)
A second phone call to Youngest’s social worker to explain that I could not call the finance team without knowing why they had sent me the threatening letter. I am human, and there are moments when I simply “can’t”. I’ve learned through the years that I really must heed that feeling if I am to stay standing. For more on that particular topic see here… So I handed that task over to her. She was lovely, as so many front line staff at this authority are, and said she would look into it, but “not to worry”.
[Ha!! I scoff in the face of such a phrase!!! Me?? Not worry? When faced with uncertainty? But the intention was good…]
Wednesday part 2: What a lovely afternoon! Girl conquered her panic at the new, and we went to meet her potential, and now definite, French tutor.
When determining her curriculum for the year, she had expressed a strong desire to rediscover her first language. She was also able to tell me that she cannot learn from me. I was so happy to find someone that neither of us knows (this was quite important for all sorts of reasons), who is French, and who teaches in a really practical way.
Marine runs the French Club and teaches through games, baking and other activities, tailored to the needs of the individual. She was completely lovely and Girl immediately started relaxing. As fortune would have it, my phone rang at that moment with yet another urgent message from the local authority so I was removed from the “meet and greet”. Marine quite brilliantly took the opportunity to start a simple card game in French with Girl!
We came away really happy and ready to start lessons shortly!
Thursday part 1: Knowing that the taxi contract tendering process is happening that morning, I was rather on edge. I was not optimistic, but hope refuses to die, so when the phone rang from our lovely taxi company, I did not know how to feel… butterflies in the tummy, slight headache and queasiness.
They had lost the tender.
I told them that I would immediately call the local authority. This was not finished yet.
Rather than speak immediately to the assistant manager, I spoke to Youngest’s case officer. Again, a front line member of staff who is lovely, kind and understanding.
And who has no authority to make any decisions.
I had to get my grown-up voice on. My children often tease me, saying that I am “petticoating” the professionals. This is due to the fact that I favour full circle swing dresses in my daily life, and add a petticoat to the ensemble if I need to feel a little extra confidence. This happens when I go to meetings, but I have been known to don a petticoat if I have a particularly difficult phone call to make.
[Yes, you may laugh. Yes, it looks as ridiculous as it sounds. But it works for me!]
I left this lovely lady in no doubt as to the sincerity of my intent. I may well have mentioned the press.
And when I put the phone down, I had a little cry.
I hate being unkind. That lovely lady had nothing to do with any of these decisions. She had just come back to work from annual leave and was suddenly assailed with me petticoating her… based on my family’s reaction when they have heard these phone calls, I am not fun to be on the receiving end of!
I will put on my big girl pants and my petticoat and I will stand up for my children. As long and as often as I must. But I do not like it, and it is draining.
I was promised a phone call the following day, but once again there was talk of “managing my expectations”. This is a frequent phrase in my world and one which I am learning to hate. I explained that my expectations were that if I had not heard from the transport team by the 27th August, I expected to keep the same driver. This is far from unreasonable and I would not accept any other alternative.
Another rather restless night ensued.
Thursday part 2: Sometime interspersed with the taxi palaver, I received an email from Youngest’s social worker explaining that she had spoken to the finance team. Apparently the team have no concern whatsoever about my account, but others have been mis-spending and so they decided to send a letter to everyone!
I am still fuming about this. These are specific accounts which allow me to request a payment. I provide documentation to support my request and they then approve it (or not). I’m still unsure given this system how it is possible to mis-spend.
But mostly…. I did exactly what they asked, and they chose to spend money sending me a letter that did not apply to me, but caused huge anxiety! Grrr…. they will be hearing from me next week!
At least that is one issue put to bed!
Friday part 1: Email from Girl’s case officer explaining that money should be in my account within 2 weeks. Welcome news, though it will mean a few bills paid from savings in the meantime. What if, like many families, I did not have the savings to manage this gap? I wonder at their organisation often…
Friday part 2: I understand that people are busy… So I waited until 10am before calling the assistant manager about the famous taxi! She was not pleased.
There followed a surreal conversation where she told me she was unaware of any decisions. Yet she also told me she was sat next to Lovely Case Officer who surely must have told her about the tender decision. Roundabouts and excuses ensued to which I refused to listen. I simply asked her forthwith to call transport and fix the problem, for I would not be putting my son into a stranger’s car the following week. I will spare you the slightly gorier parts of the conversation.
Tick tock… at times, the clock moves far too slowly.
Twenty minutes later, the phone rang. “Youngest will be keeping the same driver”. Her tone implied that this was an inevitable conclusion and that I had made a mighty fuss over nothing. I thanked her profusely, several times, wished her a good day and weekend and heaved a sigh of relief.
The second I put down the telephone, it rang again: Tremendous Taxis was calling with a message:
“Good news! We jut got a call from the authority asking if we would do the route at the reduced price we bid. Of course we said yes!”
In the background, a lady I have come to know well at the firm shouted to me, “Well Done!!!!!”
I must conclude that without my calls, we would have been presented on Wednesday morning with an unknown car and driver. Not acceptable.
I have huge pleasure in announcing that our favourite taxi driver was on the doorstep at the allotted time, and that Youngest dove into the car with happy glee.
Throughout the same week, we managed the ups and downs of anxiety and depression paired with autism for two young people. We managed Youngest’s new determination to eat enough orally to avoid the tube. We prepared Girl for a week in Wales. We did the normal family and household “stuff”.
And while “interesting”, this week was a little shockingly rather normal…